Frequently Asked Questions
- KanitThai.com is India’s first website dedicated exclusively to authentic Thai home décor.
- Unlike many other brands which source their products from all over, all products on KanitThai.com are sourced exclusively from Thailand.
- All products on KanitThai.com are entirely handmade in limited numbers. Unlike factory made home décor products of most major brands.
- All products on KanitThai.com are made entirely of natural materials unlike resin, plastic and other synthetic materials of most other home décor brands.
Most orders are shipped within 3 business days from the time of purchase. Delivery times vary based on your location in India, but typically range from 3 to 7 business days.
Once your order has been shipped, you will receive a tracking number via e-mail to monitor the progress of your delivery. You can use the tracking number on the courier’s website to get real-time updates.
Presently we are not shipping international orders.
We provide free shipping of all orders within India.
Due to the fragile nature of our delicate handcrafted products that are prone to damage in transit, we have a no return/no exchange policy. However, in the unlikely event that you receive a product that is defective, damaged, or incorrect, we will be happy to assist you with a return, refund or exchange.
All our products are handmade and there may be slight variations or imperfections in each product from what is depicted on the website. Product colour may be at slight variance due to photographic lighting sources. The colours may also depend on your monitor and may vary due to diverse screen resolutions and device settings.
The order can be cancelled only if it has not been processed by us. E-mail us with all details along with your order number to customerservice@kanitthai.com or call +91 9818291416. Call timings are Mondays to Saturdays 10.00 a.m. to 07.00 p.m.
After cancellation of the order, the money will be refunded to your card/bank account within 7 to 10 working days post refund initiation. Please e-mail your bank account details for the purpose.
The order can be cancelled only if it has not been processed by us. If the request for cancellation of order is accepted, the entire GST amount will be refunded.
For any information regarding our products or services, e-mail us at info@kanitthai.com
If you are a customer, e-mail us at customercare@kanitthai.com.
You can also call/whatsapp at +91 9818291416 Mondays to Saturdays 10.00 a.m. to 07.00 p.m.
Tax invoice will be sent with your package. If you want it by e-mail, please send a request to customercare@kanitthai.com with your order number.
Yes, we provide a GST invoice is required. Email us at customercare@kanitthai.com with your Order number, Billing name, Registered address and GST number.
GST invoice can be given before the 10th of the succeeding month in which your purchase was made.
Yes, if it has not already been shipped. E-mail details to customerservice@kanitthai.com or call +91 9818291416 Mondays to Saturdays between 10.00 a.m. to 07.00 p.m.
Yes, if it has not already been shipped. E-mail details to customerservice@kanitthai.com or call +91 9818291416 Mondays to Saturdays between 10.00 a.m. to 07.00 p.m.
For placing offline orders e-mail customerservice@kanitthai.com or call +91 9819291416 Mondays to Saturdays between 10.00 a.m. to 07.00 p.m.
Yes, COD facility is available.
Payments through credit cards, debit cards, wallets, bank transfers and cash on delivery are accepted.
Yes, if you e-mail special instructions at customercare@kanitthai.com immediately after placing the order.
We accept only one delivery address per order. Please place separate orders if you wish to get products delivered at different addresses.
Yes, we can provide gift wrapping. After placing the order, please e-mail your request at customercare@kanitthai.com or call +91 9818291416 Mondays to Saturdays 10.00 a.m. to 07.00 p.m.
Yes, we can provide for corporate bulk orders provided you order sufficiently in time. Since all our products are handmade, adequate time is to be provided to make them available. Please e-mail at customercare@kanitthai.com or call +91 9818291416 Mondays to Saturdays 10.00 a.m. to 07.00 p.m.
Yes, many of our items can be customized and embellished with logos. Please e-mail at customercare@kanitthai.com or call + 91 9818291416 Mondays to Saturdays 10.00 a.m. to 07.00 p.m.
