Return Policy

At KanitThai, we take great care in packing and delivering our authentic Thai handicrafts. Due to the fragile nature of our delicate handcrafted products that are prone to damage in transit, we have a no return/no exchange policy. However, in the unlikely event that you receive a product that is defective, damaged, or incorrect (does not match the piece selected during your order confirmation), we will be happy to assist you with a return, refund, or exchange. Please note that all our products are handmade and there may be slight variations or imperfections in each product from what is displayed on the website. Such variations or imperfections which are natural to handmade products will not be considered as defective products and, hence, not eligible for return, refund or exchange.

Before accepting the delivery, please ensure that the package has not been tampered with. If you suspect transit damage, retain the packaging and note the issue on the delivery receipt instead of signing as ‘received.’

To report damage in transit or other issues, please contact us at +91 9818291416 between 10.00 a.m. and 07.00 p.m. or write to us at info@kanitthai.com within 24 hours of receiving your order.

In case of breakage or any transit damage, please send pictures and a video of the item via whatsapp to +91 9818291416 within 24 hours of receiving your order.

Please note that in case of damaged items, we will require the product to be returned in its original packaging, including the wrapping, tags, barcodes, shipping label, invoice, etc. Any product that is returned without all its original packaging will not be eligible for return/refund.

We will process all the refunds after the returned goods have been received in their original packaging. Once we receive the damaged merchandise and your refund request has been validated, we will send you an e-mail authorizing a refund. Once you receive the e-mail, it will take 7 to 10 working days for the refund to reflect in your account.

For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 days from when the refund request was raised. For Cash on Delivery (COD) payments, there will be no refund given as no payment was received by us.